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SMASHER Dating – Help Centre

Welcome to the SMASHER Help Centre.
Here you’ll find everything you need to understand how SMASHER works.
If you need personalised assistance, scroll to Contact Support.

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 Getting Started

How do I create an account?

1. Sign up using your email or phone number.

2. Upload your “For My Dates” (public) video.

3. Upload your “For My Chosen One” (private) video.

4. Fill in your profile details and interests.

5. Start browsing available dates.

How do I update my profile?

Go to Menu → Profile → Edit Profile to change your info, videos, or pictures.

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 Dual Video System

What are the two videos for?

For My Dates Video: Public video that everyone sees when browsing your dates.

For My Chosen One Video: Private video visible ONLY to someone you accept for a date.

My video is not uploading. What now?

Check your internet connection

Restart the app

Ensure permissions for Camera & Storage are given

Keep the video short (30–60 seconds recommended)

If the problem remains, contact support.

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 Browsing & Booking Dates

How does SMASHER work without matching?

SMASHER uses a Date Listing System, not left/right swipes.

1. Users create dates
(Example: Coffee date, movie night, dinner, outdoor walk)

2. Other users browse dates
You can view date details + the creator’s profile + their “For My Dates” video.

3. If you’re interested — you book
Tap Book Date, confirm details, and wait for acceptance.

How do I create a date?

Go to Create Date → Choose category → Add details → Upload short preview → Publish.

How do I cancel a date I created?

Go to My Dates → Select the date → Tap Cancel.

Can I withdraw my booking request?

Yes, you can withdraw before the creator accepts.

What happens when someone accepts my booking?

You will unlock access to their Chosen One Video and full private profile details.

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 Payments & Premium Features

Do I need to pay to browse dates?

No. Browsing is free.

What are premium features?

Boosted visibility for your dates

Priority placement in search

Extra date categories

Premium badges

Unlimited date postings

I paid but didn’t receive my premium benefits.

Restart your app and check again.
If still not active, email support with your receipt.

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 Safety & Privacy

Is my information safe?

Yes. All data is encrypted and never sold to third parties.

Who sees my Chosen One video?

Only the person whose booking you accept.

How do I block or report someone?

Open their profile → Tap Options → Select Block or Report.

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 Technical Support

The app is slow or freezing.

Try:

Restarting your phone

Updating the app

Clearing cache

Reinstalling the app

I forgot my password.

Tap Forgot Password on the login screen.

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 Contact Support

Need help? We’re here.

Email: support@smasherdating.co.za
Response Time: 24–48 hours
Working Hours: Monday–Sunday, 08:00–20:00

You can also use the in-app Help Form.